ebookers cuts costs with ?7.8m BT deal
BT has won a ?7.8m deal with online travel agency ebookers to manage its UK and European call centres and wide area network (WAN).
The five-year managed service deal w...
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UK call centres: Rubbish or not?
An article published onlast week entitled 'UK call centres are rubbish: Official' has sparked angry debate among readers.
Many have leaped to defend the UK call centre...
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HSBC ships more work overseas as part of 3,500 jobs "cull
Hundreds of IT and call centre positions will be lost in the UK as part of 3,500 job cuts by HSBC Bank.
HSBC said the cuts are aimed at cutting bureaucracy and streaml...
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UK call centres are rubbish: Official
"Flimsy excuses" and "guesswork" are typical of the level of service customers of major name businesses are receiving in the UK from email and telephone enquiries aimed a...
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5 years ago... Virgin enters mobile arena
16.06.99: Virgin Group has confirmed its intention to set up a UK mobile network. The service will be based in Trowbridge, Wiltshire, and is expected to launch by Christm...
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Careless staff leaking company secrets by email
Email may be one of business' favourite ways to shift information between colleagues and customers but apparently a large number of companies are sending confidential con...
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iTunes finally arrives in the UK
Apple's worst-kept secret - the imminent arrival of iTunes in Europe - was finally confirmed to the public at large today.
Prefaced by honky-tonk numbers and old-time ...
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Napster and NTL get into a bundle
With the biggest name in legal music downloading ? Apple's iTunes ? rumoured to be announcing its European launch date on Tuesday, rival service Napster ha...
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Torvalds leaves Silicon Valley
Linux leader and founder Linus Torvalds is moving with his family to Portland, Oregon, farther from hectic Silicon Valley and closer to his employer, the Open Source Deve...
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Just two per cent of job losses down to offshoring
Only a tiny fraction of workers hit by mass layoffs earlier this year lost their jobs because of offshoring, according to research released by the US government.
The D...
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